Commercial Air Assistance

A: Unfortunately, there was a schedule change that affected your booking and we have not completed processing your schedule change. You are currently seeing both your old flights and the new flights your airline has rebooked you on. Please email our Air Department at [email protected] with your departure date in the subject line so that we may assist you. It is important that you review the schedule change section above for additional information.

A: Your airline credit is only valid with that specific airline, and the validity of the ticket is determined by the airline's rules, which is specific to your ticket. In many cases, the credit you have with the airline can also be used with the airline directly, to any of their destinations, even though the original ticket was booked through Vacation Express. Your airline can tell you if your ticket is eligible to be booked directly with them or not. We have noticed that tickets on American Airlines can rarely be used with the airline directly, whereas Delta offers more flexibility. Most other airlines should not be an issue.

If your airline advises you that your ticket cannot be redeemed through the airline directly then Vacation Express will be able to apply your airline credit towards a new VE booking. Note that Vacation Express can only redeem airline credits on the same airline and only to destinations that VE sells. Airlines do not allow VE to use any residual value for seats or bags and we highly recommend that upgrade your class of service in the event you have any ticket value left.

There is no residual value for NDC fares.

A: Residual Value MCOs can only be redeemed with Vacation Express in exchange for a ticket on the validating airline to one of the destinations we sell. Airlines do not allow VE to use any residual value for seats or bags and we highly recommend that you upgrade your class of service in the event you have any ticket value left. Please note: Residual Value MCOs have a one-time use value and will only be issued at the initial rebooking of your flights. There is no residual value for NDC fares.